In order to better process your request, please respect the following points:
1. On the "RMA request" form
👉 Complete the fields below by computer. Without this information, the request will not be taken into account.
Your contact details: Name of the company, administrative and technical contacts, an email address and the address for returning the product.
- The Delivery Note or Invoice number
- The product reference
- Serial number
- Description of the failure
An RMA number will be assigned to you to allow the shipment of the package.
Warning : no material will be accepted without RMA number
2. Sending the package
👉 To send your product,
- Please put a copy of the completed "RMA Request" form inside the box.
- Put the RMA number on the outside of the box (clearly displayed)
- Send the material to:
ECRIN SYSTEMS
<RMA N°>
143, rue Louis NEEL ZI du Pré ROUX
38920 CROLLES
France
👉 Please return the equipment in its original packaging or, failing that, in suitable packaging (solid cardboard, anti-static bag for electronic cards and other sensitive equipment, support and protection elements, pallet if necessary, etc.). Do not overlay several materials in a package without interlayers. Check that the material does not move in its packaging. Without these precautions, the warranty may be void in the event of damage.
👉 Do not include cables or accessories unless instructed by ECRIN Systems to help resolve the problem. These additional components should be listed in the “Comments” box. In this case, ECRIN Systems declines all responsibility in the event of loss.